The Health Coach is a Medical Assistant who, under supervision from the RN Site Manager, also serves as a member of the chronic care management team collaborating with patients and their providers to optimize delivery of health care services to patients. The Health Coach provides medical assistance and interpretation, coordinates patient care with providers, and performs clerical tasks.
1. Provides highest quality of Medical Assistant care according to clinic policies and culturally competent care consistent with the agency’s Guide to Service Excellence and Corporate Compliance Plan; safeguards patient’s privacy rights and cooperates in resolution of patient complaints.
2. Participates in a year-long intense training program to learn the core competencies required of a Health Coach II as described below (Duties and Responsibilities of a Health Coach II).
3. During the training process, incumbents are required to perform all the Health Coach II duties under close supervision and are expected to meet the goal of working independently by the end of the training period.
4. Takes and records vital signs, recognizing abnormalities and reporting them to nurses and providers.
5. Interviews patient to obtain and record medical history using SOAP format in preparation for medical visits; obtains basic health information and relevant documents and records.
6. Participates in team huddles with providers prior to start of clinic day to prepare for patient visits and manage standing orders.
7. Performs basic in-clinic lab tests and obtains/processes specimens for lab send-out; performs tests such as electrocardiogram, spirometry, audiometry, and Snellen test.
8. Performs basic nursing procedures such as injections (for immunizations and tuberculin skin tests only), phlebotomy and dressing changes.
9. Fills out forms for ancillary services or referrals as directed by physician.
10. Assists in optimizing patient flow.
11. Performs sterilization, infection control and cleaning of clinic areas, and cleaning medical instruments/equipment.
12. Maintains and orders clinic supplies, keeping examination rooms and nursing area well-stocked.
13. Performs interpretation duties, and makes simple referrals as required/assigned.
14. Enters data and retrieve reports from the CDMS system as needed.
15. Meets with provider staff to discuss elements of patient care and carries out orders as directed.
16. Enters health information into electronic health records (EHR) and utilizes EHR for documentation, records retrieval, staff communications, and data reporting.
Experience: One year of clinical experience in a healthcare setting
Preferred: Commitment to working in the Asian community, to community health care with familiarity with community health clinics preferred.
Certificates, Licenses, & Registrations: Will be required to take the LCAP Medical Interpretation course and exam within 12 months of employment, CPR certification required, Medical Assistant certification must be obtained within one year of hire as a Health Coach l
Bilingual/bicultural in an Asian language required. Chinese strongly desired.
Last updated 12/26/2019