Welcome to AHS

welcome

We are delighted that you have selected Asian Health Services (AHS) as your healthcare provider. Since 1974, we have committed ourselves to caring and advocating for the Asian and Pacific Islander community in Oakland.

At AHS, you’ll have access to whole patient care—a complete range of medical, dental, and mental health services, including:

Our medical team also provides referrals to hospitals in the area including Alta Bates Summit Medical Center and Highland Hospital.

GET STARTED – BECOME A MEMBER OF AHS

Thank you for your interest in joining Asian Health Services!

To become a member of our health center or to schedule a registration appointment, please call:

510-986-6880

AHS is a Joint Commission-certified health center and is nationally-recognized for its advocacy work on behalf of patients. With more than 500 employees and a full range of medical services, we are a leading healthcare provider for Asians and Pacific Islanders in Alameda County.

Our providers, who together speak 12 Asian languages, look forward to the opportunity to serve you.

MAKING AN APPOINTMENT

To schedule, reschedule, or cancel

a non-urgent medical appointment

please call your home clinic.

When you call in to make an appointment, please be prepared tell the staff member:

  • Your language (if you do not speak English)
  • Your name
  • Your AHS ID number

 

The receptionist may need to direct your call to a staff member who speaks your language. If the staff member is not available, leave a message in his/her voice mail with the above information and:

  • Your daytime phone number with area code
  • The reason why you need to make an appointment
  • OR the date of the appointment you wish to cancel or have missed. You may also ask to reschedule your appointment.

q-a

  • When AHS is closed, call (415) 752-1316 when you need to talk to an AHS doctor because you feel sick or need medical advice. If it is an emergency, call 911.
  • When you call, tell the answering service:
    • Your name,
    • Your AHS patient ID number or birth date,
    • Your phone number, and
    • The reason why you are calling.
  • The answering service will pass your information onto a doctor.

Step 1: Check-in

  • For every medical appointment, you will need:
    • Appointment card
    • Photo I.D. card
    • Any health insurance card you have
    • All your medications
    • Co-payment for medical services
    • Update any change of address and/or phone number

A staff member will check you in and ask you to sit in the waiting area. When your provider is ready to see you, a nurse will come out, call your name, and take you to the exam room. If you require an interpreter, please speak with our staff and one will be arranged for you.

Step 2: Seeing your Doctor

Before the doctor comes into the exam room to see you, healthcare staff will meet with you and take your information including your weight, pulse, height and blood pressure (also temperature if necessary).

Step 3: Check out and scheduling a follow-up appointment

After seeing your doctor, do not forget to check out. It is important that you check out because you may need:

  • A lab form for a blood test
  • A referral form to see a specialist
  • A prescription for medication
  • To schedule a follow-up appointment
  • To have some financial matters processed, particularly if you are a HealthPAC (sliding fee discount program) patient.

All these things will be done for you during the check-out process by the clinic staff, not your doctor.

Asian Health Services is committed to providing accurate, efficient, and respectful billing services. If you have a  question about a bill, please contact our Billing Department at:

510-986-6850